Privacy Policy

Last updated: September 24, 2025

Your Privacy Matters

Beta Notice

FreedHub is currently in beta testing. This privacy policy applies to our beta version and may be updated as we develop the full platform.

Information We Collect

Information You Provide

Account Information: When you sign up for FreedHub, we collect your email address, name, and any other information you choose to provide.
Project Data: Information about your projects, including project names, descriptions, and settings.
Feedback and Tickets: Content you create or receive through our platform, including feedback, comments, and ticket submissions.
Communications: Messages you send to us or through our platform.

Information We Collect Automatically

Usage Data: How you interact with our service, including pages visited, features used, and time spent.
Device Information: Information about your device, browser type, and operating system.
Log Data: Server logs that include IP addresses, access times, and error logs.

How We Use Your Information

We use the information we collect to provide you with the best possible experience:

Provide, maintain, and improve our services

Process transactions and send related information

Send technical notices, updates, and support messages

Respond to your comments and questions

Monitor and analyze usage patterns and trends

Detect and prevent fraudulent or unauthorized activity

Comply with legal obligations

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties, except as described below:

3.1 With Your Consent

We may share your information when you give us explicit consent to do so.

3.2 Service Providers

We may share your information with third-party service providers who assist us in operating our platform, such as:

Email service providers for sending notifications
Cloud hosting providers for data storage
Analytics providers for understanding usage patterns

3.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

3.4 Business Transfers

If FreedHub is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate information
Deletion: Request deletion of your personal information
Portability: Request transfer of your data to another service
Objection: Object to certain processing of your information

To exercise these rights, please contact us at beta@freedhub.com

7. Cookies and Tracking

We use cookies and similar tracking technologies to improve your experience on our platform. You can control cookie settings through your browser preferences.

8. International Data Transfers

Your information may be processed and stored in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

9. Children's Privacy

FreedHub is not intended for use by children under 13 years of age. We do not knowingly collect personal information from children under 13.

10. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new privacy policy on this page and updating the "last updated" date.

11. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us at:

Email: beta@freedhub.com
Website: freedhub.com

Beta-Specific Privacy Notice

During our beta phase, we may collect additional feedback and usage data to improve our platform. All beta data is subject to the same privacy protections outlined in this policy. Beta users may be contacted for feedback and testing purposes.